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A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
Report Number: S-040
Transit managers are concerned about attracting and retaining quality applicants, about the ability of new hires to successfully complete training programs, and about how new bus operators will provide quality customer service. This synthesis is intended to provide a snapshot of public transit bus operator practices, addressing hiring, training, performance evaluation, and retention. Each of these four areas is uniquely different, but also highly interrelated.
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A Desk Guide for Inventory Managers in the Transit Industry
Report Number: RRD-028
This digest was developed to provide a readily usable reference guide to assist transit managers and staff to better understand, evaluate, and manage inventory.  It summaries inventory control techniques appropriate to the transit industry, decision-making techniques, and benchmark references.  The final report, which describes the analyses and case studies performed during the course of the project, is available as TCRP Web Document 4 on the Internet at www2.nas.edu/trbcrp.
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A Guide for Implementing Bus on Shoulder (BOS) Systems
Report Number: R-151
This report provides guidelines for the planning, design, and implementation of BOS operations along urban freeways and major arterials. The project that developed TCRP Report 151 also produced a PowerPoint presentation that describes the process that was used to develop the report on the TRB website at www.trb.org.
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A Guide for Planning and Operating Flexible Public Transportation Services
Report Number: R-140
This report explores the types of flexible transportation service strategies that are potentially appropriate for small, medium, and large urban and rural transit agencies. It also examines financial and political realities, operational issues, and institutional mechanisms related to implementing and sustaining flexible transportation services.
A Guide to Fundamental Change in Local Public Transportation Organizations
A Guide to Fundamental Change in Local Public Transportation Organizations
Report Number: R-097
This report is the final product of TCRP Project J-8B/C.  It examines how public transportation organizations have entered an era of fundamental change and how they are responding to dramatic new expectations and imperatives that have triggered the emergence of a "new paradigm" throughout business and industry worldwide. This report describes the major ways in which public transportation agencies, as well as agencies in other industries, can adapt and have adapted to the changes.  It also encourages public transportation agencies to continue making these adaptations and to "pursue the new paradigm."
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A Guide to Planning Resources on Transportation and Hazards
Report Number: RRD-090
This report highlights a framework for thinking about the stages of a disaster, and identifies some of the most current and innovative hazard-related research.
A Guide to Public Transportation Security Resources
A Guide to Public Transportation Security Resources
Report Number: RRD-059
Since the attacks of September 11, 2001, public transportation systems across the nation have assessed and upgraded their security functions and capabilities.  As a result, the transportation industry has produced an abundance of security-related resources, such as training courses and materials, guides, manuals, reports, projects, programs, seminars and conferences.  This digest list many of the resources recently made available to public transportation systems across the United States. Transportation providers can now easily acquire and learn from these resources.
A Guidebook for Developing a Transit Performance-Measurement System
A Guidebook for Developing a Transit Performance-Measurement System
Report Number: R-088
This guidebook will assist transit system managers in developing a performance-measurement system or program that uses traditional and non-traditional performance measures to address customer and community issues.  The measures presented in the book will also be of interest to metorpolitan planning organizations interested in assessing the community benefits provided by transit service.
Print copy not available
A Guidebook for Developing and Sharing Transit Bus Maintenance Practices
A Guidebook for Developing and Sharing Transit Bus Maintenance Practices
Report Number: R-109
This report provides guidance on how to develop effective transit bus maintenance practices tailored to one's local operating environment. In addition, it provides seven sample practices developed using the guidance. This report should be of interest to transit bus maintenance managers and others interested in the development of written transit bus maintenance procedures and the sharing of these practices with others in the transit industry.
A Guidebook for Marketing Transit Services to Business
A Guidebook for Marketing Transit Services to Business
Report Number: R-051
The guidebook provides information on successful business-to-business marketing lessons from the private sector as well as the transit industry, guidance on how to implement a business-to-business marketing program, tools and techniques for business-to-business marketing, and evaluation measures.  The report should be useful to transit planners, managers, marketing professionals, and others interested in the use of marketing strategies to build ridership.
Print copy not available
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