Skip Ribbon Commands
Skip to main content
Human Resources
Sort By :
Publication Title
|
|
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
Report Number: S-040
Transit managers are concerned about attracting and retaining quality applicants, about the ability of new hires to successfully complete training programs, and about how new bus operators will provide quality customer service. This synthesis is intended to provide a snapshot of public transit bus operator practices, addressing hiring, training, performance evaluation, and retention. Each of these four areas is uniquely different, but also highly interrelated.
Publication image unavailable
Bus Operator Workstation Design for Improving Occupational Health and Safety
Report Number: R-185
This report is a pre-publication, non-edited draft.  It provides guidance to transit agencies and bus manufacturers as they integrate emerging technologies into current procurement practices and improve bus operator workstation design across the transit industry.
 
 The research produced practical guidance documents and tools applicable to the procurement process and bus design, including a suggested procurement process and strategies for transit agencies to develop, train, and support a bus procurement team; training for the procurement team, including an ergonomics training module for bus operators; guidelines to update TCRP Report 25: Bus Operator Workstation Evaluation and Design Guidelines; and a digital model of a bus operator workstation that may be used by designers and transit agencies to develop specifications.
Print copy not available
Changing Roles and Practices of Bus Field Supervisors
Changing Roles and Practices of Bus Field Supervisors
Report Number: S-016
This synthesis will be of interest to transit agency general managers, personnel, human resources and training staffs, bus operations staffs, as well as to other transportation, human resources, and training professionals. The roles and responsibilities of bus field supervisors are addressed, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service. This report of the Transportation Research Board provides information about current and innovative supervisory practices at selected transit agencies. It covers information about the expectations that organizations have for their supervisors; recruitment and selection; training; new or revised regulations; and the perceived impacts of new technologies at some transit agencies
Print copy not available
Closing the Knowledge Gap for Transit Maintenance Employees: A Systems Approach
Closing the Knowledge Gap for Transit Maintenance Employees: A Systems Approach
Report Number: R-029
This report presents guidelines on evaluating and implementing strategies to improve the skills of the transit industry's maintenance workforce in order to keep pace with evolving technology. This report will be of interest to transit decision-makers, maintenance managers, organized labor, vendors, human resources departments, and training personnel. The report is intended to help maintenance departments develop highly skilled, high-performance work organizations. Research was undertaken by Rand Corporation to assess technological demands, document current practices, and examine and propose new approaches to link maintenance-staffing practices with evolving technology to improve effectiveness. The areas addressed in the research included the range of programs currently in place, differences and similarities in current practice, analysis of major pitfalls and keys to success, an examination of vendor roles and responsibilities in training, and the effect of labor relations and work rules.
Print copy not available
Communication of Threats: A Guide
Communication of Threats: A Guide
Report Number: R-086 Volume 01
This is the first volume of TCRP Report 86: Public Transportation Security, a series in which relevant information is assembled into single, concise volumes, each pertaining to a specific security problem and closely related issues.  This volume offers information on a variety of approaches to improving the sharing of the threat information.  Current practices, operational needs, technologies for threat information dissemination, and system functional requirements are discussed.  Effective strategies for sharing analyzed and unanalyzed reports of suspicious activities and a path to an interoperable set of national, regional, and local threat-information forums are proposed.
Print copy not available
Compact Disc - Interactive Violence Prevention Training Program
Compact Disc - Interactive Violence Prevention Training Program
Report Number: IDEA-11
This project developed and demonstrated an interactive compact disc multimedia training program in a video and a CD-ROM format. The goal of the project was to improve the transit employee's ability to handle incidents of violence and aggression. The project has undergone several format changes dictated by changes in technology since the project was initiated. The training program implementation strategies were under development in coordination with the National Transit Institute at Rutgers University and a number of transit agencies. San Francisco Municipal Railway (MUNI) collaborated with the National Transit Institute and six other transit properties around the country in developing and testing this training program. The production of the compact disc program, "Customers, Conflicts, and You: A Transit Operator's Guide to Problem Solving," has been completed. The visual and audio materials were reviewed and assembled, and a database of these assets--audio and visual components--was created. The final revised narration, music, and sound were recorded. The final version of the video was completed at an on-line post-production facility. In addition, the program interface design, art, learner log-in, computer mouse tutorial, and the navigational tutorial were finalized. The assets were digitized. The training package, incuding the video and CD-ROM and Instructor Guidebook has been completed. It is available from the National Transit Institute.
Print copy not available
Controlling System Costs:  Basic and Advanced Scheduling Manuals and Contemporary Issues in Transit Scheduling
Controlling System Costs: Basic and Advanced Scheduling Manuals and Contemporary Issues in Transit Scheduling
Report Number: R-135
This report explores information on available scheduling tools and techniques and their capabilities. Also, the report provides guidance to transit agencies on a variety of scheduling issues typically faced in a transit operating environment.
Corporate Culture as the Driver of Transit Leadership Practices
Corporate Culture as the Driver of Transit Leadership Practices
Report Number: S-047
This synthesis will be of interest to transit staff interested in implementing leadership development initiatives at their agencies.  This systhesis discusses the state of the practice in leadership recruitment, development, evaluation, and retention.  It reports on innovative approaches to the problems faced in today's work environment in transit and other industries, in addition, it covers the manner in which corporate culture affects the hiring, development, evaluation, and retention of the top management team.
Determining Training for New Technologies: A Decision Game and Facilitation Guide
Determining Training for New Technologies: A Decision Game and Facilitation Guide
Report Number: R-096
The goal of this project was to help managers identify the necessary training for new technologies.  This report will be of interest to managers responsible for implementing new technologies. It will also be useful to other members of new technology procurement teams, representing operations, maintenance, human resources, legal, finance, and training departments. Cognitive task analysis was used to design a simulation game that would allow managers to rapidly acquire the decision skills needed for identifying the necessary training for new technologies.
Diversity Training Initiatives
Diversity Training Initiatives
Report Number: S-046
This synthesis study reports on the kinds of practices currently underway in transit agencies with diversity initiatives.  It identifies where in the organization these programs and plans have been placed, who has accountability and oversight for diversity initiatives, and the practices that have been successful.  In addition, this study shows how diversity practices and processes have been incorporated into the overall business plans and agendas of transit agencies, as well as resources allocation for diversity initiatives.
Page 1 of 4

Copyright ©2016 Transit Cooperative Research Program (TCRP) All Rights Reserved. | Contact Us