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Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation
Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation
Report Number: R-124
This guidebook is a resource to assist Demand-Response Transportation (DRT) systems to measure, assess, and improve performance, focusing on DRT in urban areas.  It addresses the diversity of DRT systems, service areas, and passengers; identifies the important controllable factors affecting DRT performance; and includes performance assessment methods based on the reliable data and meaningful measures.  Such methods will allow relevant assessments of DRT performance over time and across DRT systems.

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