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Communicating with Persons with Disabilities in a Multimodal Transit Environment
Communicating with Persons with Disabilities in a Multimodal Transit Environment
Report Number: S-037
This synthesis focuses on the communication techniques for persons with sensory and cognitive disabilities, and describes current North American transit practices in information and communication technologies, as well as operations, implementation, and human factor issues. Attention is given to information and communication technologies related to planning, customer service, marketing, and training that can improve the travel experience for all persons traveling in a transit environment.

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