Skip Ribbon Commands
Skip to main content
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
Report Number: S-040
Transit managers are concerned about attracting and retaining quality applicants, about the ability of new hires to successfully complete training programs, and about how new bus operators will provide quality customer service. This synthesis is intended to provide a snapshot of public transit bus operator practices, addressing hiring, training, performance evaluation, and retention. Each of these four areas is uniquely different, but also highly interrelated.

Copyright ©2016 Transit Cooperative Research Program (TCRP) All Rights Reserved. | Contact Us