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Methods of Rider Communication
Report Number: S-068
This synthesis's purpose is to document effective methods of communicating with riders.  It views the state of the practice in agency communications with customers using specific  elements as a way to determine what constitutes successful communication:

Related Products:
  • TSYN 68-A (Preface and Contents)
  • TSYN 68-B (Project Description)
  • TSYN 68-C (Introduction)
  • TSYN 68-D (Literature Review)
  • TSYN 68-E (Characteristics of Communicating with Riders)
  • TSYN 68-F (Communication Costs)
  • TSYN 68-G (Effectiveness of Techniques)
  • TSYN 68-H (Communication Examples)
  • TSYN 68-I (Conclusions)
  • TSYN 68-J (References)
  • TSYN 68-K (Bibliography)
  • TSYN 68-L (Abbreviations and Acronymns)
  • TSYN 68-M (Survey Questionnaire)
  • TSYN 68-N (List of Resonding Agencies)
  • TSYN 68-O (Appendix C)

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