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A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
A Challenged Employment System: Hiring Training, Performance Evaluation, and Retention of Bus Operators
Report Number: S-040
Transit managers are concerned about attracting and retaining quality applicants, about the ability of new hires to successfully complete training programs, and about how new bus operators will provide quality customer service. This synthesis is intended to provide a snapshot of public transit bus operator practices, addressing hiring, training, performance evaluation, and retention. Each of these four areas is uniquely different, but also highly interrelated.
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A Guide for Planning and Operating Flexible Public Transportation Services
Report Number: R-140
This report explores the types of flexible transportation service strategies that are potentially appropriate for small, medium, and large urban and rural transit agencies. It also examines financial and political realities, operational issues, and institutional mechanisms related to implementing and sustaining flexible transportation services.
A Guidebook for Developing a Transit Performance-Measurement System
A Guidebook for Developing a Transit Performance-Measurement System
Report Number: R-088
This guidebook will assist transit system managers in developing a performance-measurement system or program that uses traditional and non-traditional performance measures to address customer and community issues.  The measures presented in the book will also be of interest to metorpolitan planning organizations interested in assessing the community benefits provided by transit service.
Print copy not available
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A Guidebook for the Evaluation of Project Delivery Methods
Report Number: R-131
This report examines various project delivery methods for major transit capital projects.  The report also explores the impacts, advantages, and disadvantages of including operations and maintenance as a component of a contract for a project delivery method.
A Summary of TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System
A Summary of TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System
Report Number: RRD-056
This digest provides senior transit mangers with an easy-to-read summary of the contents of and tools in TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System.  The guidebook provides a step-by-step process for developing a performance-measurement program that includes both traditional and non-traditional performance indicators that addresses customer-oriented and community issues.  It is intended to introduce agency staff and decision-makers to the key performance-measurement concepts described in the guidebook.  Information on obtaining the guidebook is on page 25.
A Toolkit for Self-Service, Barrier-Free Fare Collection
A Toolkit for Self-Service, Barrier-Free Fare Collection
Report Number: R-080
A significant number of rail transit operators are not or will be looking to adopt lower-cost, less-infrastructure-intensive ways to carry out certain system functions such as fare collection.  This report addresses the full range of issues and parameters that an agency must consider in determining the applicability of self-service fare collection (SSFC) systems, including those related to policy and enforcement issues, operational issues, and capital and equipment issues. The Toolkit is designed for use by agencies at various points in the fare collection decision process.
Acoustic Rail-Break Detection demonstration at MTA New York Transit
Acoustic Rail-Break Detection demonstration at MTA New York Transit
Report Number: RRD-076
This digest provides the resutls of a demonstration on an acoustic-based rail-break detection system in a transit application. Although no rail breaks occurred during the demonstration, lessons were learned on the potential deployment of the technology.
Applicability of Low-Floor Light Rail Vehicles in North America
Applicability of Low-Floor Light Rail Vehicles in North America
Report Number: R-002
This report will be of interest to transit managers, engineers, and policy makers considering the introduction of low-floor light rail vehicles in existing or planned light rail systems. The report investigates the state of the art of low-floor light rail vehicles and assesses the applicability of their use in North America. Low-floor light rail vehicle categories have been developed to facilitate the understanding of the different types of vehicles and their applications. he report describes the growing trend toward low-floor light rail vehicles and the reasons for this growth. It provides an extensive compilation of data on low-floor light rail vehicles, information on North American light rail system characteristics, and an analytical perspective on key issues relevant to the applicability of this technology in North America.  The report also develops example applications to demonstrate the cost-effectiveness of using low-floor light rail vehicles.
Print copy not available
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Building a Sustainable Workforce in the Public Transportation Industry - A Systems Approach
Report Number: R-162
This report provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues including workforce strategies that enhance organizational processes, performance metrics to evaluate the impact of workforce strategies, image management techniques that improve perceptions of the public transportation industry, and benchmarking processes that allow for continuous organizational improvement.
Bus and Rail Transit Preferential Treatments in Mixed Traffic
Bus and Rail Transit Preferential Treatments in Mixed Traffic
Report Number: S-083
This synthesis explores the application of different transit preferential treatments in mixed traffic. It also examines the decision-making process that may be applied in deciding which preferential treatment might be the most applicable in a particular location.
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