Q: What is the procedure for
downloading a document (PDF,
Spreadsheet, etc.) to a file on my
computer?
A: See the
instructions for downloading a
document to a file.
Q: When I try to download a document,
I get nothing.
A: In Internet Explorer 6 and earlier, you may have an
icon in the lower left corner of the
window. It will look like a little
tiny white desktop computer with an
animated red arrow pointing to it.
That indicates that the document is
still downloading. When the icon
disappears, it is done downloading.
In Internet Explorer 7, you have a green progress bar
in the lower left corner of the
window. When it dissappears, it is
done downloading.
In most other browsers, there will be
an animated icon in the browser
window that indicates that the
download is still in progress.
Q: After downloading a report, it won't
open.
A: Make sure that you have the
Acrobat Reader installed on your system, so
that you can view the PDF files.
For other types of files on the
website, use the "reader" that is
mentioned on the abstract page.
Q: I cannot save a copy of a
spreadsheet file to my computer
from Excel.
A: Download the spreadsheet directly
from the website to a file on your
computer, instead of trying to do
it from inside Excel. See the
download instructions.
Q: There is nothing to click on for
downloading the document that I
want.
A: When you open the abstract pop-up
on the website, does it say "PDF
not yet available"?
It may be that the Transportation
Research Board (TRB) has not yet
released the PDF. It should become
available within the next week.
Q: It asked me to "login". What am I
supposed to do?
A: If you've downloaded or ordered
documents before, use the same user
name and password that you used
last time in the upper portion of
the "login" page.
If you've never downloaded or
ordered documents on the website
before, you are required to register.
Fill in the bottom portion
of the "login" page. That is the
registration form. It gives you
instant access for downloading and
ordering documents from the
website.
Q: I cannot remember my password.
A: Never fear! You can get an e-mail
that contains your user name and
password
here.
Just enter your user name.
This is an important reason to keep
your e-mail address up to date. If
you don't keep it updated, you
won't get the user name and
password. It will instead go to
your old address.
Q: My e-mail address has changed.
How do I update my contact
information?
Q: Why did I receive more than one
copy of a document that I ordered?
A: You specified 2 or more copies.
Or, you submitted it twice from the
list of publications.
Q: I received a message telling me
that the documents that I want are
out of stock. When will they
arrive?
A: Documents are not back-ordered.
Sometimes the documents are out of
print and will never again be
available in print. It is
recommended to download the PDF,
instead. Other documents can be
temporarily out of stock, and will
become available in the next month.
Please reorder at that time.
Q: It is hard going up and down the
list of publications, selecting
the check box for a document on
the list and submitting, selecting
the check box for a document and
submitting... Is there an easier
way?
A: That would be a hard way to do it!
You can select all of the
checkboxes for documents that you
want on the page all at once.
Then, you can click on the "Submit"
button once.
Q: I don't want all of the documents
that appear in my order.
A: Just set the quantity to zero for
any documents that you don't want
before you click the "Order Hard
Copy" button.
Q: One of my colleagues always seems
to know when the latest reports
come out. How can I keep up?