Q: It asked me to "login". What am I supposed to do?
A: If you've downloaded or ordered documents before, use the same user name and password that you used last time in the upper portion of the "login" page.
If you've never downloaded or ordered documents on the website before, you are required to register. Fill in the bottom portion of the "login" page. That is the registration form. It gives you instant access for downloading and ordering documents from the website.
Q: I cannot remember my password.
A: Never fear! You can get an e-mail that contains your user name and password on the Request Password page. Just enter your user name. This is an important reason to keep your e-mail address up to date. If you don't keep it updated, you won't get the user name and password. It will instead go to your old address.
Q: I requested a password. Where is it?
A: If you requested your password through the password request form, it should ordinarily arrive within a few minutes. If it does not arrive within an hour, please check your SPAM folder. Our response may have been erroneously classified as SPAM. If so, make sure to set your system to whitelist firstname.lastname@example.org.
Otherwise, please fill out our contact form and let us know what happened. Make sure to include your full name and email address.
Q: I cannot remember my user name.
When you first created your account, we sent you an email with your username and password. If you use an email program that archives (saves) all your email, you can use the search function to search for an email from email@example.com.
Otherwise, use the feedback form to tell us that you've forgotten your user name. Please include your full name and email address.
If you are not sure what email address you used to register, include other identifying information that will help us find your account, such as organization mame, phone number, or address.
We will use that information to look up your registration and send you and email with your username and password. Requests
are ordinarily processed within two business days.
Q: I requested a forgotten user name. Where is it?
A: Forgotten user names are ordinarily processed within two business days.
If you do not receive a response, please check your SPAM folder. Our response may have been erroneously classified as SPAM. If so, make sure to set your system to whitelist firstname.lastname@example.org.
A: Never give your password to anyone. Nobody else needs your password, because anyone can create an account for themselves.
We will not ask for your password. And don't change your password for anyone to get in (including us). We won't ever need your password. If someone needs to ask, they don't belong in your account.
Make your password something that you can remember. If you cannot remember your password, you may wish to consider an encrypted password safe for your computer, PDA, or smart phone.
Make your password difficult to guess. See the guidelines below on choosing a good password.
Don't use a valuable password on this system. That is, don't use a password that could also be used to access your bank account, financial records, or anything else that could be used to harm you or someone else.
Q: How do I choose a good password?
A: Try these guidelines:
Your password should be at least 6 characters long.
A good password can be constructed with a mix of upper and lower-case characters, digits, and symbols.
Put a symbol in the middle of a word.
Think of a phrase from an uncommon song that you can easily remember, and take the first, second, or last letter of each word and cram them together. Then arbitrarily capitalize, add a symbol or a digit or two.
Deliberately misspell one or more words.
Use multiple techniques.
The best password is one that is totally random to anyone but you.
Q: How do I avoid a bad password?
A: Don't use:
Words from any dictionary in any language.
Anyone's name or nickname (including your user name).
Common constructions: "foobar", "qwerty", etc.
Sample passwords (good or bad) from anywhere (including this document).
Anything from above (word/name):
with a character before or after it
simple substitutions (0 for an o, 1 for an l)
Password crackers can crack the bad passwords in minutes.
Viewing and Downloading Reports
Q: What is the procedure for viewing a document (PDF, Spreadsheet, etc.)?
Q: When I try to download a document, I get nothing.
Some of the documents are very large, and may take several minutes to download, especially if you have a slow internet connection.
A: In Internet Explorer 6 and earlier, you may have an icon in the lower left corner of the window. It will look like a little tiny white desktop computer with an animated red arrow pointing to it. That indicates that the document is still downloading. When the icon disappears, it is done downloading.
In Internet Explorer 7, you should have one of two things in the lower left corner of the browser window:
a green progress bar
a download icon, which should be labeled "Download"
When it disappears, it is done downloading.
In most other browsers, there will be an animated icon in the browser window that indicates that the download is still in progress.
Q: After downloading a report, it won't open.
A: Make sure that you have the Acrobat Reader installed on your system, so that you can view the PDF files. For other types of files on the website, use the "reader" that is mentioned on the abstract page.
Q: I cannot save a copy of a spreadsheet file to my computer from Excel.
A: Download the spreadsheet directly from the website to a file on your computer, instead of trying to do it from inside Excel. See the download instructions.
Q: There is nothing to click on for downloading the document that I want.
A: When you open the abstract pop-up on the website, does it say "PDF not yet available"?
It may be that the Transportation Research Board (TRB) has not yet released the PDF. It should become available within the next week.
Q: My e-mail address has changed. How do I update my contact information?
A: You can update your contact information on the edit profile page.
Ordering Printed Materials
Q: What is the procedure for ordering a document as a booklet?
Q: My mailing address has changed. How do I change my mailing information?
A: You can update your contact information on the edit profile page.
Q: Why did I receive more than one copy of a document that I ordered?
A: You specified 2 or more copies. Or, you submitted it twice from the list of publications.
Q: I received a message telling me that the documents that I want are out of print. When will they arrive?
A: Documents that are out of print will ordinarily never again be available in print. The are not back-ordered. It is recommended to download the PDF, instead.
Q: It is hard going up and down the list of publications, selecting the check box for a document on the list and submitting, selecting the check box for a document and submitting... Is there an easier way?
A: That would be a hard way to do it! You can select all of the checkboxes for documents that you want on the page all at once. Then, you can click on the "Submit" button once.
Q: I don't want all of the documents that appear in my order.
A: Just set the quantity to zero for any documents that you don't want before you click the "Order Hard Copy" button.
Getting Report Notifications
Q: One of my colleagues always seems to know when the latest reports come out. How can I keep up?