Q: What is the procedure for viewing a document (PDF, Spreadsheet, etc.)?

A: See the document viewing instructions.

Q: What is the procedure for downloading a document (PDF, Spreadsheet, etc.) to a file on my computer?

A: See the instructions for downloading a document to a file.

Q: When I try to download a document, I get nothing.

A: In Internet Explorer 6 and earlier, you may have an icon in the lower left corner of the window. It will look like a little tiny white desktop computer with an animated red arrow pointing to it. That indicates that the document is still downloading. When the icon disappears, it is done downloading.

In Internet Explorer 7, you have a green progress bar in the lower left corner of the window. When it dissappears, it is done downloading.

In most other browsers, there will be an animated icon in the browser window that indicates that the download is still in progress.

Q: After downloading a report, it won't open.

A: Make sure that you have the Acrobat Reader installed on your system, so that you can view the PDF files. For other types of files on the website, use the "reader" that is mentioned on the abstract page.

Q: I cannot save a copy of a spreadsheet file to my computer from Excel.

A: Download the spreadsheet directly from the website to a file on your computer, instead of trying to do it from inside Excel. See the download instructions.

Q: There is nothing to click on for downloading the document that I want.

A: When you open the abstract pop-up on the website, does it say "PDF not yet available"? It may be that the Transportation Research Board (TRB) has not yet released the PDF. It should become available within the next week.

Q: It asked me to "login". What am I supposed to do?

A: If you've downloaded or ordered documents before, use the same user name and password that you used last time in the upper portion of the "login" page. If you've never downloaded or ordered documents on the website before, you are required to register. Fill in the bottom portion of the "login" page. That is the registration form. It gives you instant access for downloading and ordering documents from the website.

Q: I cannot remember my password.

A: Never fear! You can get an e-mail that contains your user name and password here. Just enter your user name. This is an important reason to keep your e-mail address up to date. If you don't keep it updated, you won't get the user name and password. It will instead go to your old address.

Q: My e-mail address has changed. How do I update my contact information?

A: You can update your contact information here.

Q: What is the procedure for ordering a document as a booklet?

A: See the document ordering instructions.

Q: My mailing address has changed. How do I change my mailing information?

A: You can update your contact information here.

Q: Why did I receive more than one copy of a document that I ordered?

A: You specified 2 or more copies. Or, you submitted it twice from the list of publications.

Q: I received a message telling me that the documents that I want are out of stock. When will they arrive?

A: Documents are not back-ordered. Sometimes the documents are out of print and will never again be available in print. It is recommended to download the PDF, instead. Other documents can be temporarily out of stock, and will become available in the next month. Please reorder at that time.

Q: It is hard going up and down the list of publications, selecting the check box for a document on the list and submitting, selecting the check box for a document and submitting... Is there an easier way?

A: That would be a hard way to do it! You can select all of the checkboxes for documents that you want on the page all at once. Then, you can click on the "Submit" button once.

Q: I don't want all of the documents that appear in my order.

A: Just set the quantity to zero for any documents that you don't want before you click the "Order Hard Copy" button.

Q: One of my colleagues always seems to know when the latest reports come out. How can I keep up?

A: Subscribe to E-Mail Notifications here.

Alternatively, you can use the Real Simple Syndication (RSS) news feed. Find out more here. You can use this link in your RSS news reader.

If you cannot find an answer to your question here, send an e-mail to: tcrp@apta.com.